Frequently asked questions
Can't find your answer? Contact support.
How do I sign in?
Click "Sign in via Steam". You'll be taken to steamcommunity.com, where you log in as usual. Steam then sends you back to our site and confirms your SteamID. We never see your password.
What do I need to trade?
A Steam account with Steam Guard Mobile Authenticator enabled, a public inventory, and your Steam trade URL. You must be 18 or older.
How are prices set?
We calculate item values from market data and show them before you confirm. Prices can change until a trade offer is sent.
What is a trade lock?
Steam temporarily restricts some items after trading. The days left are shown on the item; locked items are delivered automatically when the lock ends.
How do I know a trade offer is really from us?
Only accept offers that arrive right after you click "Trade items" on our site. Compare the bot's name and level with the details on your trade page. We never message you first.
Can I cancel a trade?
You can decline any offer in Steam before confirming. Completed Steam trades are final — see our Refund Policy for exceptions.
Is this a gambling site?
No. We only offer item-for-item trading — no cases, roulettes, jackpots or betting.
Which countries are supported?
Most countries, except those under comprehensive sanctions or where trading virtual items is prohibited. See our Terms.
How do I delete my data?
Email [email protected]. Details are in our Privacy Policy.